Terms and Conditions

MyUKMailbox.com Terms & Conditions

  1. The services provided by MyUKMailbox.com (“we”, “us”, “our”) consist of providing you with a UK street address. for receiving your packages, sorting them, packing them and arranging onward transport and delivery by a third party courier to your specified local address in your country during regular business hours (the “Services”). MyUKMailbox.com is a parcel forwarding agent, We do not accept letters or regular mail at our facility. MyUKMailbox.com is not a carrier or a courier and your attention is drawn to clause 26. Arranging a courier on your behalf forms part of the Services but the courier service itself is a separate matter between you and the chosen courier company.
  2. These terms and conditions shall apply to the Services.
  3. Shipping charges levied by whichever courier is used for your consignment are based on weight, but volumetric weight may apply on bulky, lightweight packages. You must pay these charges to us in advance and we will pay the chosen courier on your behalf as your agent.
  4. Payment for BuyForMe service must be collected upfront.
    a) The BuyForMe service costs £15 for items costing up to £150 and 10%(8% with premium) of the total value of goods thereafter. 
  5. MyUKMailbox.com will allow standard and premium members to store their parcels for up to 14 days at no charge.
  6. After 14 days, standard members will be charged £0.50 per box per day for storage. This is paid when the shipments are released. If no request has been received to ship the your mail after 50 days then MyUKMailbox.com will destroy the mail but also reserve the right to keep it.
  7. After 14 days, premium members will be charged £0.20 per box per day for storage. This is paid when the shipments are released. If no request has been received to ship your mail after 100 days then MyUKMailbox.com will destroy the mail but also reserve the right to keep it.
  8. All shipments (unless they contain restricted items - see below) have at least £30 insurance included. If you require additional insurance cover, you must notify us at the time of placing your order and we can arrange additional cover with the chosen courier on your behalf.
  9. You are solely responsible for maintaining the confidentiality of your name and password. You may change your password or any other account information at any time in your area.
  10. Either party may cancel this agreement with immediate effect by giving written notice. Should you wish to exercise your right to cancel, written notice must be sent to the business address for MyUKMailbox.com as displayed on our website or by using the online enquiries portal which can be accessed via the “Contact” tab on our website. MyUKMailbox.com members will not receive any refund.
  11. Cancellations for premium memberships must be received a minimum of 2 days before the renewal date of the subscription; otherwise the next month’s subscription fee will have to be paid.
  12. If membership fees aren’t paid for over 30 days then MyUKMailbox.com may cancel his/her membership. All packages and mail may be returned-to-sender or discarded at the sole discretion of MyUKMailbox.com. Member forfeits all claims to items abandoned in his mailbox, once his Membership is cancelled.
  13. Membership is automatically renewed unless the Member advises MyUKMailbox.com in writing he/she wishes not to renew their membership.
  14. There is no charge to maintain a standard membership. Charges are only incurred for initial set up, shipping or other shipping related services provided.
  15. Activation of your UK address and/or its use after the effective date hereof will represent your acceptance of these terms and conditions.
  16. MyUKMailbox.com reserves the right, at its sole discretion, to change, modify, or otherwise alter these terms and conditions at anytime. Please review the terms and conditions periodically. Your continued use of site following the postings of changes and/or modifications will constitute your acceptance of the revised terms and conditions.
  17. MyUKMailbox.com will not permit illegal activity. Any legal fees incurred by MyUKMailbox.com enforcing the laws of the UK against a customer or potential customer will be the financial responsibility of the customer.
  18. Any illegal activity will be reported to the relevant authorities.
  19. Customers from Indonesia and Nigeria, or any other country we deem, may face stronger security checks. This may include but is not limited to fraud prevention measures such as proving your ownership of your credit or debit card. Until this is clear MyUKMailbox.com will keep the account inactive.
  20. The sending of prohibited items is illegal and will be reported. Please see below for a list of prohibited items. You agree that we have the right to open any package received by us on your behalf to check for prohibited items as we consider necessary.
  21. Membership starts the day we receive your application. MyUKMailbox.com cannot receive any shipments until you complete and return your MyUKMailbox.com Shipping Form to authorise MyUKMailbox.com as your shipping agent.
  22. You are liable for import fees or any other fees once it has left MyUKMailbox.com and must pay them. MyUKMailbox.com will not be held responsible for any fees incurred.
  23. The re-invoicing service is at the your sole discretion. MyUKMailbox.com will not be held responsible for any consequences of changing the price on the invoice of the items.
  24. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
  25. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  26. We operate a mail forwarding service and it should only be used to send mail to. The use of MyUKmailbox.com’s address for the purposes of setting up or operating bank accounts, businesses or companies is prohibited.
  27. Our liability to you in respect of the Services
    1. We will use reasonable skill and care in providing the Services.
    2. We will be responsible for the loss of your items or any damage caused to your items while they are in our possession, however our liability is restricted to the limitations set out in this clause.
    3. Our liability to you is limited to losses which are foreseeable including the cost of repair or replacement of the goods on a like for like basis. Losses are foreseeable if it is obvious that they might arise or, if at the time the contract is made, both we and you were aware they might arise, because for example we have discussed them.
    4. In addition, if we:
      1. fail to take reasonable care or use reasonable skill in providing the Services;
      2. fail to provide the Services within a reasonable time; or
      3. if the Services are not in line with the information we have provided to you,

      you will be entitled to a reduction in the price you have paid us for the Services. Any such price reduction will apply to the price charged for the Services only and not to courier charges.

    5. However, in no circumstances will our liability to you exceed the sum of GBP500 per claim and because the Services are intended to be used for domestic or personal purposes rather than business purposes, in no circumstances will we be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
    6. MyUKMailbox.com will act as your agent in arranging onward transport and delivery of your items by courier from MyUKMailbox.com’s business premises to your nominated final delivery address (“Onward Delivery”). This means that the contract for Onward Delivery is between you and whichever courier service is used for Onward Delivery and not between you and MyUKMailbox.com. If your items are damaged or lost while in the possession of the courier during Onward Delivery, you must claim compensation for such damage or loss from the courier company in accordance with their standard terms and conditions of business or, if you have purchased additional insurance cover from the courier company, in accordance with the terms of that additional cover. MyUKMailbox.com will not be responsible for any loss of or damage to items suffered while they are in the possession of the courier during Onward Delivery or any other loss which is a result of the courier damaging or losing the items. In such circumstances we will however be happy to provide reasonable assistance in helping you to recover compensation from the courier company, if required.
    7. Similarly, MyUKMailbox.com will not be responsible if items you have ordered from a retailer and asked to be sent to us do not arrive or if when they arrive, they are damaged. In those circumstances we will notify you and you must take the matter up directly with the retailer.
  28. Use of this website: we, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
  29. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Prohibited Items

Explosive Material

  • Fireworks
  • Ammunition (cartridges for weapons)/Gunpowder
  • Helium
  • Weapons/Detonators/Weapon Parts
  • Fire Extinguishers
  • Safety Matches/Torch or Cigarette Lighters
  • Airbags for Cars
  • Life Jackets & Self-Inflating Rafts
  • Seat belts
  • Camping Stoves and Fuel containers

Flammable Items

  • Fuel (Cooking fuel or any other flammable liquids)
  • Paint/Turpentine
  • Compressed Air/Gas Cylinders
  • Gasoline
  • Aerosols/Perfumes
  • Mercurial Barometer or Thermometer
  • Alcoholic Beverages
  • Hair Curlers containing Hydrocarbon Gas

Toxic Chemicals

  • Cleaners and Solvents
  • Liquid Bleach/Chlorine
  • Insecticides
  • Wet-Cell/Lithium Batteries
  • Radioactive Material
  • Infectious Substances
  • Adhesives
  • Pepper Spray

Narcotics

  • All illegal drugs including Khat. If illegal drugs are found, the police and/or HM Customs will be infomed immediately.
  • f drugs - illegal or without a prescription - are found in your package, they will be seized and you will be fined £100 per package
  • Tobacco Products

Other Items

  • Credit and/or Debit bank cards
  • White goods
  • Living or Dead Animals
  • Perishable Food
  • Cash (including cheques or any other vouchers with a face value)
  • Body Parts or Human Remains
  • Precious Metals or Precious Stones
  • Animal Fur/Skin
  • Perfumes/Aftershaves
  • Pressurised canisters (i.e. hairspray, deodorant, etc)
  • Nail Vanish/ Nail Varnish Remover
  • Christmas Crackers
  • Candles
  • Knives/Swords
  • Semen/Blood/Lab Samples
  • Magnets

Restricted Items

The following items can be sent but will not be covered against loss or damage:

  • Furniture (unless it is flat packed)
  • Works of Art
  • Personal Effects
  • Jewellery, including watches
  • Antiques
  • Liquids/Alcohol
  • Legal or Business Documents
  • LCD Screens (computer monitors)
  • Televisions