Frequently Asked Questions (FAQs) offers a large number of services with various solutions for every type of customer. We cater for everyone all over the world. This is a showcase of the services we have on offer. Click on them for more information.

Can I use my address to receive letters/ordinary mail?

No, you cannot use your MyUKMailbox address for forwarding letters at this present time.

Can I ship to a forwarding address?

Whilst we do not ship to a UK forwarding address, we can at your request ship to a forwarding address outside the UK.

Can you accept delivery from couriers as well as the post?

Yes, unlike a PO Box we can accept shipments from all couriers (e.g. DHL) and regular mail (Royal Mail). Your address is a UK street address so any delivery company can send packages there.

How long can I store my mail for at my address?

You can store your mail for up to 20 days without charge. After that a charge of 50p (20p for premium members) a day per item will be charged for storage. This fee will reoccur until you release the shipments.

How is my mail sent to me?

Your mail is sent by DHL, FedEx, UPS, Parcel Force or Royal Mail international signed for. All items sent to you will require a signature upon delivery.

Can I add another delivery address/name to my MyUKMailbox address?

Yes with a premium membership you can; this is a great way to save money on the account fees as you can share your account with friends and family.