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Frequently Asked Questions (FAQs) offers a large number of services with various solutions for every type of customer. We cater for everyone all over the world. This is a showcase of the services we have on offer. Click on them for more information.

Prohibited Items

Can I ship bank/credit cards?

Under no circumstances can you use your UK address to receive bank/credit cards. If we receive these items, they will be returned to sender without request.

Can I ship letters through my account?

MyUKmailbox does not ship regular mail. This includes letters, documents or bank cards. Our service is to be used for shipping parcels only.

Can I ship batteries with or without equipment?

MyUKmailbox cannot ship loose Lithium Ion or Lithium Metal batteries under any circumstances. Electronics that contain or that are packed with batteries, can still be shipped, but limitations will apply. Please contact our support team for more information on this.

Can I ship prescription medicine?

We do not ship medicine. This includes legal drugs, prescription medicine or over-the-counter medicine.

Can I ship perfume?

Perfume is a flammable substance and can not be shipped through MyUKmailbox at this time.

What happens if I ship an item to my UK address that is listed as prohibited?

Most prohibited items can be returned to sender. If we receive a package that contains prohibited goods we will notify you and request for a prepaid return label in order for the goods to be returned to sender.

Can I ship tobacco or e-liquid?

Under no circumstances can we ship nicotine products. This includes cigarettes, cigars, e-cigarettes, e-liquids or any product that contains nicotine.

What items can’t be shipped through MyUKmailbox?

MyUKmailbox can ship most items internationally however there’re some goods that can’t be shipped. We've provided a list of items on our Terms and Conditions page that cannot be shipped.